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FAQ results

Can Hahn Air authorise a refund if the operating carrier makes a schedule change and no alternative flights are offered, or if the alternatives are not acceptable for the customer?

In general, a refund will be authorised for changes to the schedule of more than three hours.

This time frame may vary and depends on the operating carrier. In case more information is needed, send an email to service@hahnair.com

When the schedule change causes any misconnections on the itinerary, a refund can only be authorised if the affected flights are issued on the same HR-169 document. It is mandatory to cancel the booking before you apply for the refund.

Please include the complete PNR history with your request.  

Is it possible for a travel agent to rebook the passenger and reissue the ticket if the passenger does not accept an alternative flight option offered by the operating carrier?

Travel agents can perform a rebooking when complying with the following mandatory rules: A rebooking for this passenger is only possible with the same airline, on the same date, or close to actual departure date, and in the same booking class.

A change to a different airline is not permitted. Once the rebooking is completed, the travel agent needs to reissue the document and add the following text in the endorsement box "INVOL REISSUE DUE TO SC XX YYYY/DD MMM” (flight number/date).

Please note: some partner carriers do not accept a rebooking to another flight, even on the same date, if they have offered an alternative option to the passenger. When in doubt, the travel agent should send an email to service@hahnair.com for details.

Is it possible for a travel agent to rebook the passenger and reissue the ticket if the passenger does not accept an alternative flight option offered by the operating carrier?

Travel agents can perform a rebooking when complying with the following mandatory rules: A rebooking for this passenger is only possible with the same airline, on the same date, or close to actual departure date, and in the same booking class.

A change to a different airline is not permitted. Once the rebooking is completed, the travel agent needs to reissue the document and add the following text in the endorsement box "INVOL REISSUE DUE TO SC XX YYYY/DD MMM” (flight number/date).

Please note: some partner carriers do not accept a rebooking to another flight, even on the same date, if they have offered an alternative option to the passenger. When in doubt, the travel agent should send an email to service@hahnair.com for details.

What can be done of an HR-169 ticket was issued with a misspelled/ incorrect passenger name?

The travel agent needs to create a new PNR with the correct name and reissue the ticket. Important note: only same itinerary, same airline, same date, same fare or higher (= not a lower fare basis) is accepted

The travel agent needs to cancel the original booking in their GDS!

If the operating carrier requires a fee for the name correction, this fee must be collected when the ticket is reissued. The penalty amount can be found either in the fare rules or on the website of the operating carrier.

It is not possible to perform a name change to a completely new passenger. In this case, a refund of the incorrectly issued ticket must be processed according to the fare rules. Exception: The airline explicitly states in their fare note that a name change is permitted (usually against a charge).

Some airlines do not allow any name corrections or name changes. In this case, the travel agent needs to send an email to service@hahnair.com for further information.

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