Our website uses cookies to understand how people use it in order to improve your website experience. By klicking on the "Accept"-button below you consent to our use of cookies as defined in our cookie policy. You have the right of withdrawal at any time. Details about our cookies and the possibility to change the settings can be found via the "Change cookie settings"-button. To read our full data policy please click here.
Terms and Conditions
The participation in the „HR-PAY Plus“ card programme in cooperation with a fully-licensed banking institution in South Africa (i.e. currently Glyde Payments) and in conjunction with an agency HR-PAY Global account (a UATP-based, Hahnair-issued payment solution) is subject to the following Terms and Conditions:
1. Definitions In these Terms and Conditions:
• "Account Holder", “Partner”, "You", and "Your" means the agency using an HR-PAY Global card issued for the use in the HR-PAY Plus card programme and includes the Applicant.
• "Hahnair", "We" and "Our" means Hahn Air Lines GmbH, the issuer of the HR-PAY Global card and partner to Glyde Payments in the co-brand virtual card programme in South Africa
• "Applicant" means the organization that makes or on whose behalf is made an application for an HR-PAY Plus card in conjunction with an agency HR-PAY Global card.
• "Business Day" means 8:30 am to 5:00 pm Monday to Friday in Germany excluding statutory and public holidays in Germany.
• “Services” means those travel and related services which an Account Holder may purchase with a valid HR-PAY Global card as part of HR-PAY Plus, as specified in Clause 5.1 and amended from time to time by Hahnair.
• “HR-PAY Global card” means a card number issued by Hahnair to the Account Holder for use against the HR-PAY Global account as part of HR-PAY Plus.
• “Eligible Transaction” means a transaction (i) made using a valid HR-PAY Plus card, (ii) settled in accordance with the programme rules, and (iii) not excluded due to refunds/chargebacks or non-eligible MCC/usage rules.
• “HR-PAY Global Account” means the account maintained with Hahnair’s banking partner against which charges may be debited through use of the HR-PAY Global card and to which HR Loyalty Incentives and/or other funds may be credited.
• “Value-loading” means the agency-initiated addition of funds to the HR-PAY Global account by bank transfer in accordance with these Terms and Conditions and any instructions communicated by Hahnair and/or its banking partner.
• “Issuing Bank” means Glyde Payments (or such other issuing banking partner as may be appointed from time to time) as the issuing banking institution in South Africa issuing the HR-PAY Plus card.
• “Client Rebate” means the quarterly, card-spend based rebate paid by the issuing bank Glyde Payments to the Account Holder’s Glyde bank account in accordance with the agreement(s) and terms applicable between Glyde and the Account Holder. For the avoidance of doubt, the Client Rebate is not paid, administered or guaranteed by Hahnair.
• “HR Loyalty Incentive” means the quarterly, card-spend based incentive payment funded by Hahnair and credited to the Account Holder’s HR-PAY Global account in accordance with Clause 4.2.
• “Net Settlement Value” means the total settlement value (including applicable taxes) of eligible transactions settled on the HR-PAY Plus card during the relevant quarter, less any refunds, chargebacks, reversals or other negative adjustments, in each case determined based on settlement date and the programme reporting/reconciliation data provided by Glyde Payments.
• “Quarter” means each calendar quarter (Jan–Mar, Apr–Jun, Jul–Sep, Oct–Dec).
2. Participation
2.1 The Partner in the HR-PAY Plus card programme agrees that by applying for and using the HR-PAY Plus card along with the HR-PAY Global card they are deemed to have read and understood these Terms and Conditions and confirm that they are bound by them, including any changes made due to law or market conditions from time to time.
2.2 Participation must be authorized by the person appointed as “Agency Admin” at the time of application for the HR-PAY Global account. Participation is at the discretion of Hahnair and may be subject to relevant KYC checks. By using the HR-PAY Global card in conjunction with HR-PAY Plus, the Account Holder grants its consent to Hahnair for creating, storing, maintaining and updating the Account Holder’s data. Such data includes enrollment data, usage data, and records of contact with Hahnair’s Service Desk, for purposes of providing relevant information and customer services.
3. Application to HR-PAY Global
3.1 The application must be completed entirely, including the physical address of the business/entity and the email address of the appointed contact for the agency. All HR-PAY Global cards related to HR-PAY Plus must be opened in the applicant’s business or entity name. As a general rule, one HR-PAY Global account number will be assigned to a single business or entity. Issuance of a HR-PAY Global card is a prerequisite for taking part in HR-PAY Plus and for HR Loyalty Incentive payments being paid, based on spend generated with the respective and associated form of payment and as laid out in the Partner`s agreement with Glyde Payments as the issuing bank.
The agency HR-PAY Global account related to HR-PAY Plus will be opened at Hahnair’s current banking partner “Sparkasse”. The opening of an account may be subject to an identity verification. “Sparkasse” (like any other bank Hahnair choose to work with as their official financial institution) has a German banking licence and is under supervision of the German Federal Financial Supervisory Authority (Bundesanstalt für Finanzdienstleistungsaufsicht BaFin).
3.2 HR-PAY Global account features: The HR-PAY Global card relating to HR-PAY Plus allows access to (i) funds credited by Hahnair to the HR-PAY Global account (including HR Loyalty Incentive credits) and (ii) funds Value Loaded by the Account Holder to the HR-PAY Global account (default currency ZAR). Your agency HR-PAY Global account does not constitute a savings account and is not connected in any way to any other bank account you may have. The HR-PAY Global card related to HR-PAY Plus is not a credit card. You will not receive interest on the positive balance of your HR-PAY Global account. Funds held in connection with the HR-PAY Global account are held with Hahnair’s banking partner in Germany and are covered by applicable German deposit protection arrangements, subject to potential eligibility requirements and identity verification. Hahnair does not provide deposit insurance itself. Your funds will never expire, regardless of the expiration date of your HR-PAY Global account or exit of the HR-PAY Plus card programme.
3.3 Activation: The HR-PAY Global account must be activated before it can be used. Activation occurs upon the first credit of funds to the HR-PAY Global account, whether via (i) HR Loyalty Incentive crediting by Hahnair and/or (ii) Value-loading by the Account Holder in accordance with these Terms and Conditions.
3.4 You are responsible for all authorized transactions initiated by use of your HR-PAY Global card. If you permit another person and/or entity to have access to your HR-PAY Global card, we will treat this as if such use had been authorized by you. You will be liable for all transactions and potential fees incurred by those persons/entities. You are wholly responsible for the use of each HR-PAY Global card according to the terms and conditions of this Agreement. This includes, without limitation, any losses, chargebacks, administrative fees or other costs arising from (i) misuse of the HR-PAY Global card, card credentials or any related account data, (ii) the disclosure, mishandling or compromise of any card, account or transaction data by you or any person acting on your behalf (whether authorized or unauthorized), and/or (iii) any transaction initiated by a person who obtained access to such card or data through your acts or omissions. Hahnair shall not be responsible or liable for any such chargebacks, losses or costs, except to the extent caused by Hahnair’s wilful misconduct or gross negligence.
3.5 Purchase of Services: Purchases as specified in Clause 5.1 will be debited to the HR-PAY Global card of the Account Holder provided the amount of the purchase is covered by the amount on your HR-PAY Global card.
3.6 Statements: All statements will be accessible in your HR-PAY Global card account. Additionally, you will receive a weekly HR-PAY Global statement informing of your account balance, clearly differentiating between HR Loyalty Incentive payments and funds loaded by yourself.
3.7 Value-loading (bank transfer):The Account Holder may actively load funds into the HR-PAY Global account at any time via local bank transfer, in accordance with the instructions provided by Hahnair and/or its banking partner. Value-loading transfers can be made in ZAR to a Hahnair-designated reference bank account in South Africa. Hahnair will then transfer and credit the received funds to the agency’s HR-PAY Global account.
3.8 Minimums and limits: Unless communicated otherwise in writing, there is no minimum amount for value-loading. Hahnair and/or its banking partner may set or change limits (including per-transaction, daily or monthly limits) where required by applicable law, banking partner requirements or risk/compliance policies.
3.9 Availability of funds: Funds are generally available for use once credited to the HR-PAY Global account; however, Value- Loads are subject to verification and may be delayed.
3.10 Prohibited loading methods: Personal checks, cashier checks and money orders are not accepted for Value-loading. Any such items received may be returned. Value-loading may be made in ZAR currency to a Hahnair‑denominated reference bank account in South Africa. Hahnair will take care of transferring the value-loaded funds to the agency`s HR-PAY Global account.
4. Client Rebate (Glyde Payments) and HR Loyalty Incentive (Hahnair); Calculation and Credit Process
4.1 Client Rebate paid by Glyde (not Hahnair): The Account Holder acknowledges that any Client Rebate linked to spend on the HR-PAY Plus card is paid by the card issuing bank Glyde Payments (and not by Hahnair) and is credited by Glyde Payments to the Account Holder’s Glyde bank account, in accordance with the agreement(s) and terms applicable between Glyde Payments and the Account Holder. Hahnair does not control, administer, or assume any liability for the calculation, timing, payment or non-payment of the Client Rebate by Glyde Payments.
4.2 HR Loyalty Incentive funded and paid by Hahnair (0.5%): In addition to any Client Rebate that may be paid by Glyde Payments, Hahnair will credit the HR-PAY Global account of the Account Holder with an HR Loyalty Incentive equal to 0.5% (subject to change in writing) of the Net Settlement Value of eligible HR-PAY Plus card transactions for the applicable quarter.
4.3 Quarterly crediting to HR-PAY Global account (process and timing): The HR Loyalty Incentive will be credited once per quarter by Hahnair to the Account Holder’s HR-PAY Global account following reconciliation based on settlement data and programme reporting provided by Glyde Payments. Hahnair will use reasonable efforts to credit the HR Loyalty Incentive by the end of the month following the end of the relevant quarter (e.g., Jan–Mar credited by end of April), provided that the relevant reporting has been received and processed correctly and duly by Glyde Payments. The Account Holder acknowledges that certain transactions may settle after quarter-end and may therefore be reflected in a subsequent quarter’s calculation.
4.4 No cash payout by Hahnair; permitted use of HR Loyalty Incentive: The HR Loyalty Incentive credited by Hahnair: (i) will not be transferred to the Account Holder’s bank account and cannot be paid out in cash; (ii) is non-transferable and non-refundable; and (iii) can be used exclusively for purchasing Hahnair products and/or tickets as set out in Clause 5.1.
4.5 Prerequisites and eligibility: A prerequisite for crediting the HR Loyalty Incentive is (i) an active HR-PAY Global account and (ii) eligible spend generated on a valid HR-PAY Plus card. Transactions not settled via HR-PAY Plus will not qualify for an HR Loyalty Incentive to be paid.
4.6 Adjustments; refunds and chargebacks: If refunds, chargebacks, reversals or other negative adjustments occur in respect of transactions previously included in the calculation of the HR Loyalty Incentive, Hahnair may net such adjustments against future HR Loyalty Incentive credits and/or adjust the HR-PAY Global account balance accordingly, to the extent permitted by applicable law and programme rules.
5. Services
5.1 Your HR-PAY Global Card can be used for the following Services:
-Access to all ticket data produced by your office run through your assigned HR-PAY Global card (controlling, administration, statistics); and
-Payment of all services offered by Hahnair, including travel on Hahnair and Hahnair’s Partner Airlines if issued on a Hahnair HR‑169 ticket
In addition to these Terms and Conditions, Hahnair's tariffs, Conditions of Carriage and the terms and conditions applicable to the tariffs purchased will apply to all travel on flights operated by Hahnair’s partner airlines (see https://www.hahnair.com/en/public/terms-conditions-ticketing-hr-169). Please note that the Conditions of Carriage for Hahnair’s Partner Airlines may differ.
5.2 Validity and renewal: Each HR-PAY Global card is valid for use after activation for an initial period of three (3) years. Unless terminated in accordance with these Terms and Conditions at least three (3) months prior to the expiry date, the validity of the HR-PAY Global card will automatically be extended for a further consecutive period of three (3) years.
5.2.1 Re‑issuance / replacement: If the HR-PAY Global card expires, is lost, stolen, or otherwise needs to be replaced, the Account Holder may request re‑issuance by contacting Hahnair at UATP@hahnair.com (or such other contact details as notified by Hahnair). Hahnair will issue a replacement HR-PAY Global card with new card details, subject to these Terms and Conditions.
5.2.2 Authority and liability: The HR-PAY Global card remains under the authority of Hahnair at all times. The Account Holder is liable for all charges made using the HR-PAY Global card issued at the Account Holder’s request, including where the Card is used by the Account Holder or by any third party granted access by the Account Holder.
5.3 In the event that the HR-PAY Global card details are suspected to be compromised or misused, the Account Holder must notify Hahnair immediately by emailing UATP@hahnair.com. Upon receipt of such notice, Hahnair will promptly block the HR-PAY Global card and take steps to prevent any further use and/or transactions. Hahnair will also issue a new HR-PAY Global card for the Account Holder. Notwithstanding the foregoing, the Account Holder will be liable for all charges made against the HR-PAY Global card and any losses arising from unauthorized use of the HR-PAY Global card prior to Hahnair receiving notification except to the extent that such losses are caused by any fraudulent or negligent conduct of Hahnair.
5.4 Notwithstanding any other provision of these Terms and Conditions, the Account Holder shall remain liable at all times for the performance or non-performance of its employees, agents, servants, contractors or other third parties that it may use from time to time to manage any aspect of the HR-PAY Global card and provide related services including, without limitation, booking Services and/or making payment of any statement of charges on the Account Holder's behalf.
5.5 The Account Holder agrees to ensure that each HR-PAY Global Card Holder is made aware of and complies with the Terms and Conditions relating to the use of HR-PAY Global card contained herein.
5.6 The Account Holder shall take all reasonable precautions to keep all HR-PAY Global card information safe and secure and to prevent misuse of the HR-PAY Global card. Hahnair and other parties accepting HR-PAY Global cards shall not be responsible to enquire as to whether the holder of a HR-PAY Global card has authority to use the HR-PAY Global card, except where the Account Holder has advised Hahnair in writing of the loss of the HR-PAY Global card.
5.7 Where a refund of charges incurred against a HR-PAY Global card is permitted under the applicable tariffs, conditions of carriage or other terms and conditions applicable to the Services purchased, the refund will only be made to the HR-PAY Global card upon surrender of any tickets or other documents issued for the relevant Services and will be subject to such charges for changes or cancellation applicable to the Services purchased.
6. Termination
6.1 Termination by Hahnair:
Hahnair may, at its sole discretion, terminate the Account Holder’s participation in the HR-PAY Plus card programme and/or cancel the HR-PAY Global card at any time, with immediate effect, by written notice, if:
a) The Account Holder, its employees, agents, or representatives breach any provision of these Terms and Conditions;
b) False, misleading, or inaccurate information is provided during application or Programme participation;
c) The HR-PAY Plus or HR-PAY Global card accounts are misused, or suspected of being used for fraudulent, abusive, or illegal purposes;
d) The Account Holder fails to comply with applicable laws, regulations, or compliance requirements including any KYC/AML obligations previously shared with the Partner;
e) The Account Holder becomes subject to bankruptcy, insolvency, receivership, judicial administration, or similar proceedings, or ceases to operate in its ordinary course of business;
f) Any other event occurs which, in Hahnair’s reasonable opinion, materially affects its business relationship or the integrity of the Programme.
6.2 Termination by Account Holder: The Account Holder may terminate participation in the Programme by providing four (4) weeks’ written notice, effective at the end of the then-current accounting month. All outstanding obligations under this Agreement shall survive termination.
6.3 Effect of termination: Upon termination of the Account Holder’s participation in the Programme:
a) Accrued amounts up to termination date: HR Loyalty Incentives attributable to Eligible Transactions settled prior to the effective termination date remain due and will be credited to the Account Holder’s HR-PAY Global account in the ordinary quarterly credit cycle (or as soon as reasonably practicable thereafter), subject to reconciliation and Clause 6.3(c).
b) No further accrual: No HR Loyalty Incentive will accrue in respect of transactions settled after the effective termination date.
c) Post-termination adjustments (refunds/chargebacks): Refunds, chargebacks, reversals or other adjustments may be processed after termination in respect of transactions made prior to termination. Hahnair may net any such negative adjustments against (i) any HR Loyalty Incentive amounts due but not yet credited and/or (ii) any HR Loyalty Incentive balance standing to the credit of the Account Holder’s HR-PAY Global account, to the extent permitted by applicable law and Programme rules.
d) Use of credited balances: HR Loyalty Incentives already credited to the HR-PAY Global account remain available solely for the purchase of Hahnair products/tickets in accordance with Clause 5 and cannot be refunded, transferred or redeemed for cash.
e) Set-off: Hahnair may deduct and/or set off any undisputed amounts owed by the Account Holder to Hahnair from any HR Loyalty Incentive amounts payable and/or from any HR Loyalty Incentive balance prior to closure, to the extent permitted by law.
f) Client Rebate (Glyde Payments as the Issuing Bank): Any Client Rebate payable by the Issuing Bank (if any) is governed by the agreement(s) between the Issuing Bank and the Account Holder, and termination of this Agreement does not create any obligation on Hahnair in respect of the Client Rebate.
6.4 Notice format: All notices relating to termination shall be in writing to the email address provided by the Account Holder at application. Notices sent by email are deemed received on the next Business Day following transmission.
6.5 Cessation of use: Upon termination, the Account Holder must immediately cease any use of the HR-PAY Global card and securely delete any card details and access credentials in its possession or control. Hahnair may block or deactivate the HR-PAY Global card account with immediate effect.
6.6 Reimbursement of unused value-loaded funds: If the HR-PAY Global account is closed for any reason, Hahnair will reimburse any unused funds value-loaded by the Account Holder (i.e. funds credited to the HR-PAY Global account other than HR Loyalty Incentives), subject to verification, compliance requirements and any permitted set-off under this Agreement. Reimbursement will be made by bank transfer to the originating agency bank account used for value-loading (or, where required, to another bank account in the Account Holder’s name), within a reasonable time after closure. For the avoidance of doubt, HR Loyalty Incentives are non-refundable, non-transferrable and non-cashable and remain subject to Clause 4.4 and Clause 6.3(d).
7. Miscellaneous
7.1 Acceptance and merchant requirements: The Account Holder is responsible for verifying, prior to ticket issuance and/or payment, whether the relevant airline, carrier, merchant and/or merchant of record accepts the HR-PAY Plus card for the applicable fare and transaction type. Should a carrier/merchant not accept the HR-PAY Plus card or imposes any fees or charges (including without limitation ADMs), the Account Holder shall bear such costs. Neither Glyde Payments (as the issuing banking partner in South Africa) nor Hahnair shall have an obligation to reimburse or bear such costs.
7.2 Assignment: Hahnair may assign or transfer this Agreement and/or any of its rights or obligations upon notice to the Account Holder. The Account Holder may not assign or transfer this Agreement without Hahnair’s prior written consent.
7.3 Amendments: Hahnair may amend this Agreement by giving thirty (30) days’ notice in writing (including by email and/or publication on a Hahnair website page notified to the Account Holder). The Account Holder may object to the amendment within fourteen (14) days of receipt of the notice by sending written notice to Hahnair. If the Account Holder does not object within such period, the amendment will be deemed accepted. Continued participation/use after the effective date constitutes acceptance.
7.4 Disclosure of information:
Hahnair may disclose account or transaction information to third parties:
a) to comply with legal obligations or government/court orders;
b) with your written permission; orc) to our employees, auditors, affiliates, service providers, or attorneys as required.
8. Support and Queries
8.1 Glyde Payments (card platform / issuing banking partner): All questions, issues or complaints relating to the HR-PAY Plus card platform powered by Glyde and its functionality, including without limitation card issuance, card controls, user access, transaction declines, reversals visible in the platform, and any other technical or operational matters concerning use of the HR-PAY Plus card, shall be directed to Glyde at support@glydepay.io, via the support channels communicated to the Account Holder from time to time.
8.2 Hahnair (HR Loyalty Incentives / HR-PAY Global): All questions relating to (i) Loyalty Incentive calculation, reconciliation and quarterly crediting, (ii) the HR-PAY Global account and statements, and/or (iii) the use of credited balances for the purchase of Hahnair products/tickets, shall be directed to Hahnair at hr-pay.za@hahnair.com(or such other contact details as Hahnair may notify in writing).
8.3 No responsibility for the other party’s support: Each party is responsible only for the matters set out above. The Account Holder acknowledges that Glyde Payments is not responsible for HR Loyalty Incentive payments and transfers to the HR-PAY Global account, and Hahnair is not responsible for the operation of the HR-PAY Plus card platform or the issuing banking services provided by Glyde Payments.
9. Data Protection
The Account Holder acknowledges that participation in the Programme requires the processing and sharing of certain business and contact information and transaction-related data for programme administration, reporting, reconciliation and incentive crediting. Such data may be processed in Germany and/or South Africa and may be shared with Hahnair’s service providers and programme partners strictly on a need-to-know basis for these purposes and subject to appropriate safeguards.
10. Governing Law and Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of Germany. The parties submit to the exclusive jurisdiction of the courts of Offenbach am Main, Germany, in respect of any dispute arising out of or in connection with this Agreement, including any question regarding its existence, validity, or termination.
11. Compliance Obligations
The Account Holder shall at all times:
a) maintain accurate, complete, and up to date information in connection withHR-PAY Plus and HR-PAY Global, including contact and business details;
b) comply with all applicable laws and regulations, including those relating to anti money laundering (AML), counter terrorist financing (CTF), sanctions, know your customer (KYC), and data protection;
c) cooperate fully with Hahnair in any compliance review, audit, or investigation, providing relevant records and responding to reasonable requests in a timely manner; and
d) immediately notify Hahnair in writing of any change in circumstances which may affect eligibility or compliance with this Agreement.
Failure to meet these compliance obligations constitutes grounds for immediate termination under Clause 6..
