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Germany
Head of Operation
The good working atmosphere and the teamwork
What I do
I am the head of the Operation Division at Hahn Air. My division incorporates the following departments: Information Technology, Product Management & Implementation, Service Desk and Second Level Support. We take care of the operational side of business at Hahn Air and Hahn Air Systems including the implementation of our airline partners and the 24/7 Service Desk support for travel agents.
My way to Hahn Air
I began my career with an apprenticeship in a travel agency and also worked as a travel agent for one year. After that, I held various positions at LTU for almost ten years in different areas of the company, for example helpdesk, GDS Management and e-ticket implementation. In 2008, I joined Hahn Air where I started as a project manager where I was responsible for implementing our interline partners. Later, I took over the department leader position which paved the way to my current role.
What I like about Hahn Air
I
like working for Hahn Air because the company has a unique business model and
is a global player in various areas. Thinking outside the box combined with the
flat hierarchy allows us to get things done quickly.
Poland
Manager Refunds
The great working atmosphere
What I do
I take care of incoming refund applications via BSP link and verify flight coupons according to the IATA regulations. I also check the calculation of fares in the Global Distribution System Amadeus, issue ADMs and ACMs and communicate with travel agencies as well as airlines in German, English and Polish.
My way to Hahn Air
After completing my A-levels, I did an apprenticeship as a construction engineer and worked for four years as assistant in an architectural office. In 1997 I started working for the Polish airline LOT within flight handling and later in ticketing. After 16 years at LOT, I started working at Hahn Air.
What I like about Hahn Air
I enjoy working with colleagues from different countries and appreciate the many opportunities of personal development. We can work freely and independently and receive recognition and support from our supervisors. I like that Hahn Air puts a lot of trust into their employees.
UK
Head of Product Management & Implementation
Meeting colleagues from around the world, the company parties and the training courses offered by the company, including my much-needed German lessons!
What I do
I lead and coordinate all airline implementation projects for Hahn Air's products including HR-169, H1-Air, X1-Air, HR-Corporate, etixportal.com, HR-InstantPay and HR-EMD with my team.
My way to Hahn Air
I studied Business and Languages at the University of Reims Champagne-Ardenne in France and spent one year at Universidad de Castilla La-Mancha in Spain. My first role was at HomeAway.com where I worked in the field of online travel and e-commerce for four years, first as Operations Manager for the UK market and later as Content and Community Manager for the EU markets. I joined Hahn Air in October 2012 as e-commerce Project Manager. In 2020, I had the great opportunity to take over the role as Head of Product Management & Implementation.
What I like about Hahn Air
Hahn Air is a company which has been very successful these last few years and has grown a lot, yet I still feel that I know everybody and decisions are made quickly, thanks to a flat hierarchy, which is important for my job.
