여행사직원을위한자주묻는질문

How do I apply for an HR-PAY Global Account?

Simply register on our website and go to the HR-PAY Global section under “My Hahnair” and apply for an HR-PAY Global Account free of charge.

How can I charge the HR-PAY Global Account?

You can charge your HR-PAY Global Account via SWIFT and via our payment page. Just log into 'My Hahnair ' and visit 'HR-PAY Global'.

How do I check the balance of my HR-PAY Global Account?

The balance and details of each transaction can be checked when you log into your personal DataMine Account on our website. Just log into 'My Hahnair ' and visit 'HR-PAY Global'. DataMine is a t...

How long does the authorisation via SWIFT take?

Within the EU, it usually takes one work day (two days for paper-based payment transactions) and four days if your transaction is made in a currency other than EUR. For transactions outside of th...

What is the cost of a transaction?

Costs vary per country. Please contact your local bank for details.

Does Hahnair use the travel agencies´ money to generate business?

No, the money is stored on the travel agency’s bank account hosted by a partner bank. Hahnair does not have any access to these funds.

What is the GDS entry to issue tickets with my HR-PAY Global Account?

CCTP116912345678912/0918

I am unable to issue tickets with my HR-PAY Global Account. Why?

Does your HR-PAY Global Account have sufficient funds? No. You need to charge your HR-PAY Global Account.See section “Load Money” in the Quick Reference CardYes. Please double check the GDS ...

I cannot load money to my HR-PAY Global Account.

Contact your local bank for additional information about international transfers. Alternatively, log-in with your Hahnair credentials and transfer money using your own credit card or any other f...

Do I need a CVV, CVC or a CID to issue tickets?

No, Card Verification Value (CVV), Card Verification Code (CVC) or Card Identification (CID) is not required for issuing tickets with your HR-PAY Global Account.

I cannot access DataMine.

On the DataMine website, please click the button “Recover password”. Please note: after 3 failed login attempts your HR-PAY Global Account will be blocked. If your HR-PAY Global Account is ...

I need manuals for issue, reissue and refund of tickets.

This information should be provided by the relevant GDS your travel agency is using.

Accept	On
Name	Login
Provider	Hahnair
Purpose	This cookie is required to use the functionalities of the logged-in area.
Cookie name	PHPSESSID

Accept	On
Name	Privacy choice
Provider	Hahnair
Purpose	This cookie saves the settings of your selected cookies.
Cookie name	cookieRequestSettings

Accept	Off
Name	Local Analytics
Provider	Hahnair
Purpose	cookierequest.purpose.owa
Cookie name	owa

Accept	Off
Name	Country
Provider	Hahnair
Purpose	This cookie saves your country settings so that certain website functions can be optimally adjusted to you and your country.
Cookie name	existingCountry

Accept	Off
Name	Chatbot
Provider	Hahnair
Purpose	This cookie is used to unblock the Chatbot functionality on the Hahnair website so that it can be used as a communication tool.
Cookie name	chatbot

Cookie policy

Cookie Settings

도움말 및 문의처

HR e-Payment

Accept	Off
Name	Google maps
Provider	Google
Purpose	This cookie is used to unblock Google Maps content. Read here the data policy: https://policies.google.com/privacy
Cookie name	google-maps

Cookie policy

Essential / Necessary

Statistics / Performance

Functionality

Marketing

External Media

도움말 및 문의처

HR e-Payment