• The coupon status first needs to be changed to “O”.
• Please send an email to service@hahnair.com in order to get the CPN status changed accordingly.
• Please make sure you always reissue according to the fare rules of each airline included in the ticket.

• Yes, you can rebook the passenger when complying with the following rules: it is compulsory to rebook the passenger only on the same airline, on the same departure date (or the next possible departure date) and in the same booking class.
• You must not change the airline. Once you have rebooked, reissue the document and add the following text in the endorsement box "INVOL REISSUE DUE TO SC of xxxx (flight number/date)".

• You need to reissue an HR-169 ticket in case of involuntary changes (operating carrier reschedules the flight) and this is free of charge. Please add the following text in the endorsement box “INVOL REISSUE DUE TO SC XXXX (flight number and date). Please also set an I-indicator in front of the fare calculation (I-XXX YY ZZZ40.00NUC40.00END).
• All ticket details of the new ticket must match the ones from the original ticket. If you decide to rebook on a different airline (not the alternative given by the operating carrier), the new operating carrier will recalculate the ticket value and ask Hahn Air to collect an eventual fare difference via ADM (Agency Debit Memo) from the issuing agency.
• If you receive a UN/UC without alternative, please kindly only rebook to the next available flight (before or after the cancelled one) if you get the same carrier, same booking class and same routing.
• If you get an alternative which is inadequate for your passenger, please do not cancel it without contacting our Hahn Air Service Desk under service@hahnair.com as they will have to investigate if an involuntary refund can be granted or if the alternative given is considered as reasonable by the Operating Carrier and thus has to be accepted. In such case, a cancellation from your side would result in a voluntary action and a refund would be processed according to fare rules.
• Please note that some airlines never authorise refunds in case of schedule changes and they require the usage of the ticket at a different date as the only option.
   

• In general, a refund will be authorised for changes to the schedule over three hours and if no alternative flight options are available.
• Please be aware that for some airlines this time frame may vary, please contact our service desk for support.
• When the schedule change leads to a mismatch in connecting to an onwards flight, refund can only be authorized if both flights are issued on the same HR-169 document. Please cancel the booking before you apply for the refund.

• Revalidation of tickets issued on HR-169 is technically not supported.
• All Hahn Air (HR-169) tickets need to be reissued by the travel agency having issued the ticket originally.

• Hahn Air does not permit any name change unless the fare rules explicitly allow it. In such cases please contact our Service Desk under service@hahnair.com before you perform any change.
• If the name is changed in the PNR, the agent exposes the passenger to the risk of being denied boarding by the operating carrier.

• Please create a new PNR with the correct name, (same itinerary, same airline, same date, not a lower fare basis), and reissue the ticket.
• Don’t forget to cancel the original booking in your GDS!
• In case the operating carrier requires a fee for the name correction, this must be collected at the moment when the ticket is reissued.
• A name change to a completely new passenger is not allowed. In this case, the refund of the incorrectly issued ticket must be processed according to the fare rules.
• Some airlines do not allow neither name corrections nor name changes.In this case please contact service@hahnair.com for further information.

If you are going to issue a ticket for a passenger with a long name, or just one name, please contact your GDS service desk for assistance.

• If two tickets were issued by mistake in the same PNR with identical fare, routing and flight dates for the same passenger name, please submit a refund application and attach all necessary documentation. No fee will apply in these cases.
• In case of double tickets issued from different PNRs, the refund can be processed according to the fare rules.

• All penalties will be collected under the DU tax code, ARC agents use CP code.
• Exception for Brazil: Please collect the penalty fee as additional collection which has to be added to the TOTAL box of the new ticket. Amadeus users can issue an EMD to charge penalties.

• Unless otherwise specified on the fare rules, to void an HR-169 ticket is only possible on the same day of issuance (not 24 hours).
• If the void function is not available, please fill in a refund application request via BSP Link on the same day.
• In case of U.S. (ARC), please send an email to accounting@hahnair.com.

• Miscalculated refunds: due the high percentage of miscalculated GDS refunds and the fact that subsequently ADMs have to be issued, it is faster to process refunds directly via BSP, to avoid refund control. Please note that we charge EUR 30 per ticket for any ADM we have to issue for miscalculated refunds.
• Refund of used tickets: we offer our electronic ticketing platform to ca 300 airlines. Sometimes it takes longer until the real coupon status is reflected in the ticket. This can lead agents to process the refund on used tickets. Please note that we charge EUR 90 per ticket for any ADMs issued for used tickets that have been refunded.
• The refund processing via BSP link reduces the risk for agents to receive ADMs for miscalculated refunds and refunds of used tickets.
• Our refund service is free of charge, and we grant the refund processing via BSP link within 14 days from the date of issuance of the refund applications.

• Please click here to obtain detailed information on how to process a refund for HR-169 tickets.
• For any further support, you may contact Hahn Air Revenue Accounting Department at accounting@hahnair.com
• ARC Users: Please refund tickets via the GDS. If this is not possible, please contact Hahn Air at accounting@hahnair.com
• Refund Policy

The affected flight segments must be canceled immediately, like all alternative segments. Otherwise, the refund may be only processed according to the fare rules.

• BSP Users: If you need to refund a HR-169 document, please apply for a refund via BSP Link even if the CPN status is “U”. There is no need to contact Hahn Air to have the CPN status changed.
• ARC Users: Please send an email to accounting@hahnair.com for further instructions.

Hahn Air acts as a validating carrier hence access to the PNRs is mostly denied. To process your refund request correctly, PNR history is needed.

If you have any question regarding ADMs, please click here.

• Under the H1 code you can book flights with airlines that are normally not available in your GDS and issue them on HR-169 tickets.
• H1-Air (Hahn Air Systems) offers additional airline and charter content. Click here to find all H1-Air partners.

• Use our usual reservation and ticketing process.
• Book the desired H1-Air route(s) in your GDS.
• Perform automatic pricing with Hahn Air (HR) as validating carrier and issue the HR-169 ticket.

The flights of the H1-Air partner airlines are available worldwide in all GDSs (Abacus, Amadeus, Apollo, Axess, Galileo, Infini, Sabre, Sirena, Travelsky, Worldspan) under the two-letter code H1 and can be issued on the Hahn Air HR-169 ticket.

• Yes, multiple H1-Air partners can be included on a single HR-169 ticket.
• However, a 5W-Rail&Shuttle partner cannot be displayed with an H1-Air partner on the same ticket.
• Please note that in some cases different airlines have different baggage allowances. For further details please go to the website of the respective partner carrier to find detailed baggage information.

Yes, as they are issued on a HR-169 ticket.

• The travel agency must clearly indicate the operating carrier when issuing the ticket.
• The operating carrier is the airline/rail/shuttle company that operates the flight/journey.
• Hahn Air is not the operating carrier for connections available under the H1 code.
• The travel agency can find all information about the operating carrier(s) as well as further details (e.g. flight numbers, departure times) of booked H1-Air flights by generating the H1-Air travel details here. The information can be printed, downloaded as a pdf and forwarded to the passenger via email.

For any enquiries regarding pets please contact our Service Desk.

• To the operating carrier. The operating carrier is the airline/rail/shuttle company that operates the flight/journey. Hahn Air is not the operating carrier for connections available under the H1 code.
• Should the operating carrier not be able to help, the customer must contact his travel agency. If the travel agent needs assistance, the agency can contact the Hahn Air Service Desk for assistance.

Simply enter the following information into the correct fields of the H1-Air Travel Details page:

• Fill in the field marked 'Last name' with the surname (last name) of one of the passengers with a reservation.
• Fill in the field marked 'Booking reference or ticket number' with either the 5 to 8 digit, alphanumeric record locator (often called booking reference/number/code or PNR) or with the 13 digit, numeric ticket number. A Hahn Air ticket number will always begin with 169 followed by 10 numbers.
• Don't forget to agree to the Terms and Conditions before hitting the "Search" button.
• Please note that you can only access bookings that have been made under the H1 code.

• You can book rail and shuttle partners that are normally not available in your GDS and issue them on HR-169 tickets.
• 5W-Rail&Shuttle enables access to international rail and shuttle connections.
• Click here to find all 5W-Rail&Shuttle partners.

• Use our usual reservation and ticketing process.
• Book the desired 5W-Rail&Shuttle route(s) in your GDS.
• Perform automatic pricing with Hahn Air (HR) as validating carrier and issue the HR-169 ticket.
• An online check-in is mandatory.
• Carry out online check-in at checkin.hahnair.com on behalf of your customers and generate the PDF, which can be printed out or emailed to the customer to print. Additional information about the process can be found on our website.

• Yes, a printed boarding pass must always be brought along. It is not sufficient to have a PDF on a mobile device.
• A mobile boarding pass is currently not available.

• Carry out online check-in  on behalf of your customers and generate the PDF, which can be printed out or emailed to the customers to print themselves.
• Additional information about the process can be found on our website.

• Yes, multiple 5W-Rail&Shuttle partners can be included on a single HR-169 ticket.
• However, a 5W-Rail&Shuttle partner cannot be displayed with an H1-Air partner on the same ticket.
• Please note that in some cases different airlines have different baggage allowances. For further details please go to the website of the respective partner carrier to find detailed baggage information.

Yes, as they are issued on a HR-169 ticket.

• The travel agency must clearly indicate the operating carrier when issuing the ticket.
• The operating carrier is the airline/rail/shuttle company that operates the flight/journey.
• Hahn Air is not the operating carrier for connections available under the  5W code.

• To the operating carrier. The operating carrier is the airline/rail/shuttle company that operates the flight/journey. Hahn Air is not the operating carrier for connections available under the 5W code.
• Should the operating carrier not be able to help, the customer must contact his travel agency. If the travel agent needs assistance, the agency can contact the Hahn Air Service Desk for assistance.

Use the group request form here or send an email to hr-groups@saspo.com. In the case of email requests, we require the the group name, number of air passengers as well as your complete contact details. In the case of email requests, we require the desired flight times, routes, number of air passengers and group name, as well as their complete contact details, addresses and, if available, their IATA number. 

Insolvency protection applies for all group tickets. For flights booked on Hahn Air’s partner airlines and issued on HR-169 tickets the passengers are automatically insured via Hahn Air’s service Securtix®. For all flights booked on other airlines and not issued on HR-169 tickets, Saspo Direct will take over the costs involved with airline insolvency, similar to that of Hahn Air’s service Securtix®.

More about Securtix®

All group tickets may only be issued by Saspo Direct GmbH following receipt of payment. The travel agency will receive the ticket numbers via email or fax.

Group tickets can be paid for either via invoice or credit/debit card (American Express, Visa, MasterCard or HR e-Payment). Please note that any bank fees incurred shall not be assumed in the case of bank transfers. A 2,5% bank charge will be added to the invoice amount in the case of CC payments. Tickets are only issued following receipt of full payment.

Once the form is filled in and you hit 'Register' you receive an automatic confirmation email which contains a link to activate your account. After clicking on it you will be able to enter and use your account for the first time. If you haven’t received the confirmation email yet, please check your spam folders.

My Hahn Air is the password-protected section of Hahn Air’s website for registered agents only.

• You will receive an ADM-waiver for your agency which in turn allows you to waive one ADM (Agency Debit Memo) per year relating to HR-169 e-ticketing.
• You will be kept informed via the HR Newsletter on the latest Hahn Air news.
• You can use our prefilled forms to simplify your daily tasks with Hahn Air.

Simply fill out our registration form. 

No. Registration is completely free of charge.

Simply use our 'Forgot your password' function in the login box.

Simply register on our website and go to the HR e-Payment section under “My Hahn Air” and apply for an HR e-Payment Account free of charge.

No, it is 100% free of charge.

The lower limit is a sufficient amount of money to cover a booking. There is no upper limit.

The balance and details of each transaction can be checked when you log into your personal DataMineSM account on our website. Just log into 'My Hahn Air ' and visit 'HR e-Payments'.

Via SWIFT and via our payment page. Just log into 'My Hahn Air ' and visit 'HR e-Payment'.

Within the EU it usually takes one working day (two days for paper-based payment transactions) and four days if your transaction is not made in Euro. For transactions outside the EU please contact your local bank for details.

Costs differ in various countries. Please contact your local bank for details.

No, the money is stored on the travel agency’s bank account hosted by Partner Bank. Hahn Air does not have any access to this.