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- The flights of more than 350 partner airlines can be issued on HR-169 tickets.
- Use the Quick Check tool to check if the booked carrier or combination of booked carriers can be issued on a HR-169 document.
Find answers to the most frequently asked questions.
The Quick Check tool is located in the upper-right corner on www.hahnair.com.
Hahn Air offers toll-free numbers worldwide to contact the Service Desk team directly and free of charge by phone. Please check the availability of a toll-free number in your home country here.
Each passenger has the responsibility to inform themselves about current entry and exit regulations and to ensure they have all the required documents with them. Passengers are also required to obtain all the necessary travel documents and visas for themselves and their accompanying children. All the regulations of the countries that they will be flying over, to or from must be complied with.
Many countries are currently enforcing entry and/or health protection measures against COVID-19 including quarantining. The operating airline must ensure that its passengers follow the applicable entry, health protection and quarantine regulations.
Entry and/or transit regulations, as well as the policies concerning face masks at the individual airports, are subject to change at any time.
We recommend you inform your client to familiarise themselves with the country and carrier specific regulations before they start their journey. More information can be found here.
More information can be found here.
If you are going to issue a ticket for a passenger with a long name, or just one name, please contact your GDS service desk for assistance.
The affected flight segments must be canceled immediately, like all alternative segments. Otherwise, the refund may be only processed according to the fare rules.
The flights of the H1-Air partner airlines are available worldwide in all GDSs (Abacus, Amadeus, Apollo, Axess, Galileo, Infini, Sabre, Sirena, Travelsky, Worldspan) under the two-letter code H1 and can be issued on the Hahn Air HR-169 ticket.
Yes, as they are issued on a HR-169 ticket.
For any enquiries regarding pets please contact our Service Desk.
Simply enter the following information into the correct fields of the H1-Air Travel Details page:
Yes, as they are issued on a HR-169 ticket.
For any enquiries regarding pets please contact our Service Desk.
Simply enter the following information into the correct fields of the H1-Air and X1-Air Travel Details page:
Once the form is filled in and you hit 'Register' you receive an automatic confirmation email which contains a link to activate your account. After clicking on it you will be able to enter and use your account for the first time. If you haven’t received the confirmation email yet, please check your spam folders.
My Hahn Air is the password-protected section of Hahn Air’s website for registered agents only.
No. Registration is completely free of charge.
Simply use our 'Forgot your password' function in the login box.
Simply register on our website and go to the HR e-Payment section under “My Hahn Air” and apply for an HR e-Payment Account free of charge.
No, it is 100% free of charge.
The lower limit is a sufficient amount of money to cover a booking. There is no upper limit.
The balance and details of each transaction can be checked when you log into your personal DataMineSM account on our website. Just log into 'My Hahn Air ' and visit 'HR e-Payments'.
Via SWIFT and via our payment page. Just log into 'My Hahn Air ' and visit 'HR e-Payment'.
Within the EU it usually takes one working day (two days for paper-based payment transactions) and four days if your transaction is not made in Euro. For transactions outside the EU please contact your local bank for details.
To check carriers banned within the EU please visit the EU Air Safety List.
Each passenger has the responsibility to inform themselves about current entry and exit regulations and to ensure they have all the required documents with them. Passengers are also required to obtain all the necessary travel documents and visas for themselves and their accompanying children. All the regulations of the countries that they will be flying over, to or from must be complied with.
Many countries are currently enforcing entry and/or health protection measures against COVID-19 including quarantining. The operating airline must ensure that its passengers follow the applicable entry, health protection and quarantine regulations.
Entry and/or transit regulations, as well as the policies concerning face masks at the individual airports, are subject to change at any time. We strongly urge you to familiarise yourself with the country and carrier specific regulations before you start your journey.
More information can be found here.
Hahn Air is a B2B (business to business) company. We offer distribution services exclusively to travel agents and airlines, not directly to passengers. To purchase a Hahn Air ticket please contact an IATA travel agency or an online booking portal of your confidence and choice.
For flights not showing H1/X1, you should always try to check-in online on the operating carrier’s webpage. Some webpages do not recognize the Hahn Air ticket number and it is only possible to check-in at the airport. If you don’t know the operating carrier for your flight, please contact your travel agency.
You need to contact the travel agency or booking portal where your ticket was purchased. Hahn Air does not change itineraries, reissue ticket or process any refunds. Your travel/online agent will process the rebooking/refund according fare rules.
To correct the name in the booking it is necessary to contact the travel agency with whom you purchased the ticket. They will be able to check if a correction is possible or not.
In order to request a refund it is necessary to contact the travel agency where the ticket was purchased, since the payment was made to the travel agency. Because of technical reasons the travel agency should apply for the refund.
You need to contact the travel agency or booking portal where your ticket was purchased. Hahn Air does not change flights or cancel them. This is done by the airline that operates the flight (operating carrier). Only your (online) travel agency is able to process the rebooking/ refund of the ticket.
As a ticketing carrier, Hahn Air is not entitled to assist directly regarding such issues. Please refer your request to your travel agency or the operating carrier directly.
As a ticketing carrier Hahn Air is not entitled to offer assistance regarding baggage issues, these are determined by the operating carrier. Please contact your travel agency or the operating carrier directly.
Hahn Air is a ticketing carrier. As such, we are not able to add any frequent flyer account to your booking. Please refer to the operating carrier to check if the frequent flyer program you are a member of is eligible to accrue mileage on your ticketed flights. You may also contact your travel agency for assistance on this.
Hahn Air is a B2B company not B2C; please insist that the travel agency contact us. If you are not sure about which travel agency you purchased the ticket with, please send us the ticket number starting with 169-… followed by a 10-digit number and we will try to point you in the right direction.