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Involuntary refunds need to be requested through a refund application via BSPlink (ARC and TCH agents need to contact Hahnair for refund authorisation at accounting@hahnair.com).
Voluntary refunds can be processed via GDS. In case assistance is needed, agents may submit a refund application via BSPlink.
For refunds processed via GDS, agents are responsible to process the refund correctly according to the applicable fare rules and Hahnair reserves the right to issue ADMs for miscalculations adding a charge of 30 EUR per ticket.
Hahnair’s refund service is free of charge which means no handling fees apply for refund applications submitted. Hahnair processes refund applications within 14 days after all necessary information have been submitted by the travel agency.
For complete information and the ARC refund process, please check our refunds policy here.
Click here to obtain detailed information on how to process a refund for HR-169 tickets. A copy of the complete PNR history is always required to process the refund request.
To qualify for an involuntary refund, all flight segments of the ticket must be canceled, including all alternative segments, before departure. Otherwise, the refund will only be processed according to the fare rules.
If two tickets were issued by mistake in the same PNR with identical fare, routing and flight dates for the same passenger name, submit a refund application and attach all necessary documentation. Refunds will be approved, provided this is in accordance with the terms and conditions of the operating carrier.
In case of double tickets issued from different PNRs, the refund can be processed according to the fare rules.
... process the refunds directly via GDS or can submit a refund application (RA) via BSP Link. For refunds via GDS please refund the taxes one by one with the correct tax designators. XT or TX are not allowed to be used to sum up the total amount of the ...
... supporting documents must be attached to the refund application. ● If a refund application is not filled out properly and does not contain all required information, Hahnair will not be able to refund the ticket. Involuntary Refunds ...
... For questions about refunds, ACMs, ADMs and related issues, please fill in the form as completely as possible. ...
... . IATA Ticketing Handbook, Passenger Air Tariffs General Rules. A rebooking fee is always non-refundable. 9. Refunds Hahnair’s Refund Policy can be found at www.hahnair.com . A refund of unused documents or a portion thereof shall be made in ...
... Visa use their own exchange rates, UATP uses the neutral Reuters rate. • The UATP exchange rate is used for the conversion of sales currency into account currently (if different). **Basispoint = 0.01 % Same refund process as with any credit ...
... , bags, meals - associated directly with a specific flight segment. Void the EMD: EMDVe Where e is the EMD number. This entry can only be used within the same day the EMD is issued Refund the EMD: from the EMDD display, insert F on the refund ...
... button to process a refund o The ticket was issued today. Check if Void is available. o The airline doesn’t support automated refunds. Send a request for a manual refund to service@etixportal.com . 6. I don’t see the button ...
... Agency” - user himself by using the cancel/void functionality of etixportal.com according to the applicable fare rules. In addition, “etixportal.com Agency” may contact Hahnair via email at: service@etixportal.com . 6. Refunds Refunds ...
... Sabre EMD Quick Reference Card Check List Notes EMD issuance Void/Refund Additional Help and References Before issuing Hahn Air EMD: Is the HR EMD available in your market (W/BSPXX*)? Can you find the required air extras (WPAE from a PNR)? Did ...
... before the insolvency occurred, receive a refund for the unused part ofthe ticket including taxes. They also benefit from compensation covering thecosts for a new ticket up to a total amount of € 125, as well as the costs formeals and hotel accommodation ...
