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Services for travel agents

Securtix®

Hahn Air's insolvency insurance covering all partner carriers.

Refunds

Refund service guaranteed within 14 days.

GDS Ticketing Assistant

Instructions on how to issue HR-169 tickets in your GDS.

Hahn Air Business School

Distance-learning courses for travel agents.

Airline and Airport Code Search

Decode carriers, airports, train stations and ferry ports.

Registered travel agents benefit even more

ADM-Waiver

Waive one agency debit memo (ADM) per rolling year.

Quick Check History

View and search for all of your past Quick Checks.

Games

Participate and win prizes in exclusive games.

HR e-Payment

A UATP-based payment solution for HR-169 tickets.

VIP-PEP offers

Exclusive offers on Hahn Air Lines flights.

Head Office Tour

Tour the Hahn Air Head Office.

Hahn Air Business School offers

Discounted rates on Hahn Air training courses.

Hahn Air's Refund Policy applies worldwide and is free of charge. No handling fees apply however a partner airline may charge its own cancellation fees.

Refund Policy

Please note that Hahn Air as the validating carrier by no means can or will be held responsible for any obligation of any operating carrier ticketed on a HR-169 document.

Agents can process the refunds directly via GDS or can submit a refund application (RA) via BSP Link. For refunds via GDS please refund the taxes one by one with the correct tax designators. XT or TX are not allowed to be used to sum up the total amount of the refundable taxes.

Please take note that if a refund application form is not filled out properly with all of the according and necessary details, Hahn Air will not refund the ticket. Please attach all documentation to avoid any unnecessary rejections (e.g. a copy of the PNR history, death or illness certificate).

Read full Refund Policy

For any queries contact Hahn Air at:

Email: accounting@hahnair.com

At a glance

Involuntary Refund

Refunds should always be requested via BSP Link and any documentation for involuntary cases, e.g. in case of strike / schedule change etc., attached.

Involuntary Downgrades

Refunds should always be requested via BSP Link and a copy of the boarding pass or written confirmation from the operating carrier attached.

Duplicate Tickets

If two tickets were issued by mistake in the same PNR with identical fare, routing and flight dates for the same passenger name, please submit a refund application and attach all necessary documentation. We would approve the refund in accordance with the terms of the operating carrier.

In all other cases (e.g. incorrect name, different passenger type, etc.) we recommend contacting the Hahn Air Service Desk via service@hahnair.com.

ARC Agents

Please submit refunds directly via your GDS. If for any reason a refund via your GDS is not possible, please contact Hahn Air at accounting@hahnair.com.

Refund Applications sent via BSP Link

Hahn Air’s refund service is free of charge which means no handling fees apply. However, Hahn Air’s partner carriers may impose cancellation fees according to the applicable fare rules. Hahn Air processes refund applications within 14 days after submitting all necessary information.

Please reference the Refund Policy for more details.

Excluded from free refund handling

  • Refund of EMD: € 50,00 per ticket
  • For miscalculated refunds/reissues via GDS: € 30,00 per ticket
  • When a correction to a previously authorized refund is made, due to an incomplete original refund application: € 30,00 per ticket
  • Repetitive refund applications of identical requests regarding the same ticket: € 30,00 per ticket

Please contact Hahn Air at accounting@hahnair.com for questions.