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For any queries contact Hahn Air at:
Email: accounting@hahnair.com
Hahn Air's Refund Policy applies worldwide and is free of charge. No handling fees apply however a partner airline may charge its own cancellation fees.
Important note for travel agents submitting a refund application:
for BSPlink refund applications please always include the complete PNR history.
Refunds are delayed due to the significant amount of refunds received caused by the pandemic.
Refund Policy
Please note that Hahn Air as the validating carrier by no means can or will be held responsible for any obligation of any operating carrier ticketed on a HR-169 document.
Agents can process the refunds directly via GDS or can submit a refund application (RA) via BSP Link. For refunds via GDS please refund the taxes one by one with the correct tax designators. XT or TX are not allowed to be used to sum up the total amount of the refundable taxes.
Please take note that if a refund application form is not filled out properly with all of the according and necessary details, Hahn Air will not refund the ticket. Please attach all documentation to avoid any unnecessary rejections (e.g. a copy of the PNR history, death or illness certificate).
At a glance
Important information for BSP Israel
Hahn Air Lines has formally notified the Israeli Aviation Authority on Aug 14, 2020 that in accordance with the Israeli Aviation Services Law regarding Compensation and Assistance for Flight Cancellation or Change of Conditions (Temporary Order – Novel Coronavirus – Amendment, Time Extension for the Refund of Consideration), 5780-2020, that the turnover of Hahn Air in the second quarter of 2020 decreased by at least 70 percent compared to Hahn Air’s turnover in the second quarter of 2019.
Involuntary Refund
Refunds should always be requested via BSP Link and any documentation for involuntary cases, e.g. in case of strike / schedule change etc., attached.
Involuntary Downgrades
Refunds should always be requested via BSP Link and a copy of the boarding pass or written confirmation from the operating carrier attached.
Duplicate Tickets
If two tickets were issued by mistake in the same PNR with identical fare, routing and flight dates for the same passenger name, please submit a refund application and attach all necessary documentation. We would approve the refund in accordance with the terms of the operating carrier.
In all other cases (e.g. incorrect name, different passenger type, etc.) we recommend contacting the Hahn Air Service Desk via service@hahnair.com.
ARC Agents
Please submit refunds directly via your GDS. If for any reason a refund via your GDS is not possible, please contact Hahn Air at accounting@hahnair.com.
Refund Applications sent via BSP Link
Hahn Air’s refund service is free of charge which means no handling fees apply. However, Hahn Air’s partner carriers may impose cancellation fees according to the applicable fare rules. Hahn Air processes refund applications within 14 days after submitting all necessary information. As we have received a significant number of refund applications due to the COVID-19 pandemic, we are currently unable to process them in a timely manner. We kindly ask for your patience and understanding.
Please reference the Refund Policy for more details.
Excluded from free refund handling
- Refund of EMD: € 50.00 per ticket
- For miscalculated refunds/reissues via GDS: € 30.00 per ticket
- When a correction to a previously authorized refund is made, due to an incomplete original refund application: € 30.00 per ticket
- Repetitive refund applications of identical requests regarding the same ticket: € 30.00 per ticket
Please contact Hahn Air at accounting@hahnair.com for questions.