Services for travel agents

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Securtix®

Hahn Air's insolvency insurance covering all partner carriers.
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ADM-Waiver

Waive one agency debit memo (ADM) per rolling year.
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Refunds

Refund service guaranteed within 14 days.
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GDS Ticketing Assistant

Instructions on how to issue HR-169 tickets in your GDS.
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HR e-Payment

A UATP-based payment solution for HR-169 tickets.
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Games

Participate and win prizes in exclusive games and competitions.
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Hahn Air Business School

Distance-learning courses for travel agents.

Hahn Air's Refund Policy applies worldwide and is free of charge. No handling fees apply however a partner airline may charge its own cancellation fees.

Refund Policy

Please note that Hahn Air as the validating carrier by no means can or will be held responsible for any obligation of any operating carrier ticketed on a HR-169 document.

Agents can process the refunds directly via GDS or can submit a refund application (RA) via BSP Link. For refunds via GDS please refund the taxes one by one with the correct tax designators. XT or TX are not allowed to be used to sum up the total amount of the refundable taxes.

Please take note that if a refund application form is not filled out properly with all of the according and necessary details, Hahn Air will not refund the ticket. Please attach all documentation to avoid any unnecessary rejections (e.g. a copy of the PNR history, death or illness certificate).

Read full Refund Policy

For any queries contact Hahn Air at:

At a glance

Involuntary Refund

Refunds should always be requested via BSP Link and any documentation for involuntary cases, e.g. in case of strike / schedule change etc., attached.

Involuntary Downgrades

Refunds should always be requested via BSP Link and a copy of the boarding pass or written confirmation from the operating carrier attached.

Duplicate Tickets

If two tickets were issued by mistake in the same PNR with identical fare, routing and flight dates for the same passenger name, please submit a refund application and attach all necessary documentation. We would approve the refund in accordance with the terms of the operating carrier.

In all other cases (e.g. incorrect name, different passenger type, etc.) we recomend contacting the Hahn Air Service Desk via service@hahnair.com.

ARC Agents

Please submit refunds directly via your GDS. If for any reason a refund via your GDS is not possible, please contact Hahn Air at accounting@hahnair.com.

Refund Applications sent via BSP Link

Hahn Air's refund service is free of charge. No handling fees apply (partner airlines may charge cancellation fees). Moreover, as of December 2011, Hahn Air guarantees to process the refund of the unused part of a ticket within 14 days. The refund calculation always follows the airline's published fare rules related to the ticket being refunded. 

Please reference the Refund Policy for more details.

Excluded from free refund handling

  • Refund of EMD: € 50,00 per ticket
  • Refund application for miscalculated refunds or reissues: € 30,00 per ticket
  • Issue an ACM: € 30,00 per ticket

Please contact Hahn Air at accounting@hahnair.com for questions.