Important note for travel agents submitting a refund application: for BSPlink refund applications please always include the complete PNR history.
Please note that Hahnair as the validating carrier by no means can or will be held responsible for any obligation of any operating carrier ticketed on a HR-169 document.
Agents can process the refunds directly via GDS or can submit a refund application (RA) via BSP Link. For refunds via GDS please refund the taxes one by one with the correct tax designators. XT or TX are not allowed to be used to sum up the total amount
of the refundable taxes.
Please take note that if a refund application form is not filled out properly with all of the according
and necessary details, Hahnair will not refund the ticket. Please attach all documentation to avoid any unnecessary rejections (e.g. a copy of the PNR history, death or illness certificate).
Read full Refund Policy