martin is eating a cookie

Cookie policy

Our website uses cookies to understand how people use it in order to improve your website experience. By klicking on the "Accept"-button below you consent to our use of cookies as defined in our cookie policy. You have the right of withdrawal at any time. Details about our cookies and the possibility to change the settings can be found via the "Change cookie settings"-button. To read our full data policy please click here.

Помощь & Контакты

FAQ для турагентов

How do I refund a ticket if the coupon (CPN) status in “U“ (unavailable)?

BSP Users: If you need to refund a HR-169 ticket, apply for a refund via BSP Link, even if the CPN status is “U”. There is no need to contact Hahnair to have the CPN status changed.

ARC Users: send an email indicating HR- ticket number to service@hahnair.com for further instructions.