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Help & Contact

FAQs for Private Passengers

Whom should a passenger contact in case of flight changes (departure time or date) or cancellations made by the operating carrier?

Passengers need to contact the travel agency or online travel portal where they purchased their ticket. Please note that Hahn Air is not the operating carrier, it is therefore not Hahn Air who changed or cancelled the flights, but the Hahn Air partner carrier that operates the flight (= the operating carrier). Only the responsible travel agency or online travel portal can process the rebooking of the ticket.