martin is eating a cookie

Cookie policy

Our website uses cookies to understand how people use it in order to improve your website experience. By klicking on the "Accept"-button below you consent to our use of cookies as defined in our cookie policy. You have the right of withdrawal at any time. Details about our cookies and the possibility to change the settings can be found via the "Change cookie settings"-button. To read our full data policy please click here.

Help & Contact

FAQs for Private Passengers

  1. FAQs for Private Passengers
  2. Name & Flight Changes Passengers
  3. question

Whom should a passenger contact in case of flight changes (departure time or date) or cancellations made by the operating carrier?

Passengers need to contact the travel agency or online travel portal where they purchased their ticket. Please note that Hahnair is not the operating carrier, it is therefore not Hahnair who changed or cancelled the flights, but the Hahnair partner carrier that operates the flight (= the operating carrier). Only the responsible travel agency or online travel portal can process the rebooking of the ticket.