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FAQ results

How can a passenger book a special assistance request (e.g. seat assignment, special meal request, traveling with pets, etc.)?

Hahnair is not entitled to assist with baggage inquiries as these are determined by the operating carrier. Passengers need to contact the operating carrier directly or contact their (online) travel portal or travel agency.

Hahnair only provides the ticket (= ticketing carrier), it is not the operating carrier of the flight. The contact information of the partner carriers can be found on the Hahnair website www.hahnair.com in the section 'Partner Carriers' by visiting the profile of the respective partner.

For flights of partners of Hahnair Systems (H1-Air) and Hahnair Technologies (X1-Air), you can also check the travel details under mytrip.hahnair.com.

Where can passengers find the baggage allowances for their flight?

Visit the website of the respective partner carrier to find detailed baggage information.

The contact information of the partner carriers including the website URL can be found on the Hahnair website www.hahnair.com in the section 'Partner Carriers' by visiting the profile of the respective partner. ·

For flights of partners of Hahnair Systems (H1-Air) and Hahnair Technologies (X1-Air), you can also check the travel details under mytrip.hahnair.com.

Is it possible to pay for extra-luggage?

Hahnair is not entitled to assist with baggage inquiries as these are determined by the operating carrier. Passengers need to contact the operating carrier directly or contact their (online) travel portal or travel agency.

Hahnair only provides the ticket (= ticketing carrier), it is not the operating carrier of the flight. The contact information of the partner carriers can be found on the Hahnair website www.hahnair.com in the section 'Partner Carriers' by visiting the profile of the respective partner.

For flights of partners of Hahnair Systems (H1-Air) and Hahnair Technologies (X1-Air), you can also check the travel details under mytrip.hahnair.com.

Is it possible to pay for extra-luggage?

Hahnair is not entitled to assist with baggage inquiries as these are determined by the operating carrier. Passengers need to contact the operating carrier directly or contact their (online) travel portal or travel agency.

Hahnair only provides the ticket (= ticketing carrier), it is not the operating carrier of the flight. The contact information of the partner carriers can be found on the Hahnair website www.hahnair.com in the section 'Partner Carriers' by visiting the profile of the respective partner.

For flights of partners of Hahnair Systems (H1-Air) and Hahnair Technologies (X1-Air), you can also check the travel details under mytrip.hahnair.com.

Where can passengers find the baggage allowances for their flight?

Visit the website of the respective partner carrier to find detailed baggage information.

The contact information of the partner carriers including the website URL can be found on the Hahnair website www.hahnair.com in the section 'Partner Carriers' by visiting the profile of the respective partner. ·

For flights of partners of Hahnair Systems (H1-Air) and Hahnair Technologies (X1-Air), you can also check the travel details under mytrip.hahnair.com.

How can a passenger book a special assistance request (e.g. seat assignment, special meal request, traveling with pets, etc.)?

Hahnair is not entitled to assist with baggage inquiries as these are determined by the operating carrier. Passengers need to contact the operating carrier directly or contact their (online) travel portal or travel agency.

Hahnair only provides the ticket (= ticketing carrier), it is not the operating carrier of the flight. The contact information of the partner carriers can be found on the Hahnair website www.hahnair.com in the section 'Partner Carriers' by visiting the profile of the respective partner.

For flights of partners of Hahnair Systems (H1-Air) and Hahnair Technologies (X1-Air), you can also check the travel details under mytrip.hahnair.com.

Where can travel agents find information about the baggage rules of Hahnair partner carriers?

Visit the website of the respective partner carrier to find detailed baggage information.

The contact information of the partner carriers including the website URL can be found on the Hahnair website www.hahnair.com in the section 'Partner Carriers'  by visiting the profile of the respective partner. ·        

For flights of partners of Hahnair Systems (H1-Air) and Hahnair Technologies (X1-Air), you can also check the travel details under mytrip.hahnair.com.     

Tickets show baggage or piece allowance (e.g. 1PC). It is important to know that the weight allowed for one piece varies from airline to airline, please check the endorsement line of the ticket.

Can multiple H1-Air or X1-Air partners be included on one ticket?

Yes, multiple H1-Air or X1-Air partners can be included on a single HR-169 ticket. 

You can also combine H1-Air and X1-Air partners on one ticket. 

Note: different airlines can have different baggage allowances. To find detailed baggage information, visit mytrip.hahnair.com and log in with the passenger’s last name and in the field 'Booking reference or ticket number', enter the 5 to 8-digit alphanumeric record locator (often called booking reference/number/code) or the 13-digit, numeric Hahnair ticket number.

How do travel agents handle baggage issues, waiting lists or special requests (sports equipment, wheelchair, instruments, etc.)?

Hahnair has no access to the reservation systems of our partner carriers.

The travel agency needs to contact the operating carrier directly for any special requests, waiting lists and (lost) baggage issues. Their contact information can be found in the section 'Partner Carriers' under the respective partner on the Hahnair website www.hahnair.com.

Can multiple H1-Air or X1-Air partners be included on one ticket?

Yes, multiple H1-Air or X1-Air partners can be included on a single HR-169 ticket. 

You can also combine H1-Air and X1-Air partners on one ticket. 

Note: different airlines can have different baggage allowances. To find detailed baggage information, visit mytrip.hahnair.com and log in with the passenger’s last name and in the field 'Booking reference or ticket number', enter the 5 to 8-digit alphanumeric record locator (often called booking reference/number/code) or the 13-digit, numeric Hahnair ticket number.

Egypt Air

Profile

... EGYPTAIR is the flag carrier of Egypt and one of the world’s pioneer airlines. It is based in Cairo (CAI). EGYPTAIR serves over 80 destinations in 48 countries. Services - Ancillary services available on HR-EMDs Extra Baggage (XBAG) Please note that HR-EMDs can be issued only in GDS Amadeus at the moment. ...

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Luxair

Profile

... Luxair is the flag carrier of Luxembourg. It is based at Findel International Airport (LUX). It serves more than 90 destinations in 33 countries. Services - Ancillary services available on HR-EMDs Animal in Hold (AVIH) Bike (BIKE) Extra baggage (XBAG) Pet in Cabin (PETC) Sports Equipment (SPEQ) Please note that HR-EMDs can be issued only in GDS Amadeus at the moment. ...

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Saudia

Profile

... Saudia, the flag carrier of Saudi Arabia, is based at King Abdul Aziz Airport (JED) in Jeddah. Saudia serves over 100 destinations in 44 countries. Services - Ancillary services available on HR-EMDs Extra Baggage (XBAG) Please note that HR-EMDs can be issued only in GDS Amadeus at the moment. ...

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... check-in online. Please note the following details: Along with carrying a boarding pass, affixing of baggage labels, and following all government guidelines while travelling, it is now mandatory to check-in online for all domestic flights. All ...

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... your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your passenger rights please contact your air carrier or visit the ...

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... Malmö (MMX) – Berlin (TXL). In addition, BRA has also announced a new domestic route: Stockholm (BMA) – Örnsköldsvik (OER), which is scheduled to launch in February 2020. Prepaid excess baggage can be sold on all new routes via HR E-EMD. CemAir ...

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Emirates

Profile

... Skytrax World Airline Awards, highlighting its commitment to delivering best-in-class products and services across all classes.4o Services - Ancillary services available on HR-EMDs Extra Baggage (XBAG) Please note that HR-EMDs can be issued only in GDS Amadeus at the moment. ...

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Pascan Aviation

Profile

... -340B aircraft. Note on passenger rights - If you are denied boarding or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information ...

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... ). Founded in 1987,Pacific Coastal Airlines currently flies to 18 airports in British Columbiawith Saab 340 and Beechcraft 1900 aircraft. Note on passenger rights - If you are denied boarding or your baggage is lost or damaged, you may be entitled to ...

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... Carrier the applicable fare rules and conditions of such Code Sharing Carrier must be observed by the Agent. Please note that regarding general conditions such as, baggage allowance, excess baggage etc. the terms and conditions of the operating ...

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