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Help & Contact

FAQs

Can a free-of-charge refund be approved for double issued tickets?

If two tickets were issued by mistake in the same PNR with identical fare, routing and flight dates for the same passenger name, submit a refund application and attach all necessary documentation. Refunds will be approved, provided this is in accordance with the terms and conditions of the operating carrier.  

In case of double tickets issued from different PNRs, the refund can be processed according to the fare rules.