martin is eating a cookie

Cookie policy

Our website uses cookies to understand how people use it in order to improve your website experience. By klicking on the "Accept"-button below you consent to our use of cookies as defined in our cookie policy. You have the right of withdrawal at any time. Details about our cookies and the possibility to change the settings can be found via the "Change cookie settings"-button. To read our full data policy please click here.

Help & Contact

FAQs for Travel Agents

How can travel agents reissue if the coupon (CPN) status is “U” (unavailable)?

  1. The coupon status first needs to be changed to “O”.
  2. Send an email to to request a change of the CPN status.
  3. Once coupon is on “O” status, the reissue needs to be done by the travel agency according to the fare rules.