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Help & Contact

FAQs for Travel Agents

Is it possible for a travel agent to rebook the passenger and reissue the ticket if the passenger does not accept an alternative flight option offered by the operating carrier?

Travel agents can perform a rebooking when complying with the following mandatory rules: A rebooking for this passenger is only possible with the same airline, on the same date, or close to actual departure date, and in the same booking class.

A change to a different airline is not permitted. Once the rebooking is completed, the travel agent needs to reissue the document and add the following text in the endorsement box "INVOL REISSUE DUE TO SC XX YYYY/DD MMM” (flight number/date).

Please note: some partner carriers do not accept a rebooking to another flight, even on the same date, if they have offered an alternative option to the passenger. When in doubt, the travel agent should send an email to for details.