We guarantee travel agents that their clients are automatically protected without any extra costs in the event that a partner airline issued on an HR-169 ticket is cancelled due to the insolvency of the respective operating carrier.
Insolvency-safe tickets without any extra costs
In case a passenger with an HR-169 ticket is affected by the insolvency of one of Hahn Air's over 350 partner airlines, we and our insurance partner Swiss Re International SE vouch for a full refund of the unused part of the ticket including taxes.
Additionally, we grant stranded passengers not only reimbursement of the unused part of the ticket, but also the difference between the original and the new ticket total worth up to € 125. They also receive a refund for the costs of meals and hotel accommodation up to € 75 and other extra expenses like transfers and phone calls up to € 50.
To claim reimbursement the insolvency must have occurred within 24 hours before departure or during a trip where the customer has already used at least one coupon. This service was introduced in 2010. So far more than 40 million insolvency-safe tickets have been issued around the globe.