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Help & Contact

FAQs for Travel Agents

I am unable to issue tickets with my HR e-Payment Account. Why?

Does your HR e-Payment Account have sufficient funds?

  • No.
  • You need to charge your HR e-Payment Account.
  • See section “Load Money” in the Quick Reference Card
  • Yes.
  • Please double check the GDS entry

Is UATP accepted as form of payment in your market? Please verify through Quick Check.

  • Yes.
  • Please double check the GDS entry.
  • No.
  • UATP cannot be used as form of payment in your market

Are you trying to issue a HR ticket?

Remember, your HR e-Payment Account may only be used to issue tickets on HR-169 stock.