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Help & Contact


What should passengers do if they cannot travel due to a positive PCR- test?

If passengers cannot travel due to a positive PCR-Test, they need to contact the travel agency or online travel portal where they purchased their ticket and request exchange of the ticket.

It is the passenger’s responsibility to gather information about transport regulations of the operating carrier and relevant airports related to SARS-CoV, such as required tests etc. prior to their travel.