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Help & Contact

Private Passengers

  1. FAQs for Travel Agents
  2. Private Passengers
General note
Hahnair is a B2B (business to business) company providing ticketing services to travel agencies and distribution services to partner airlines. The purpose of the Hahnair Service Desk is...
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How will passengers be advised about passport, visa and health regulations?
It is the passenger’s responsibility to gather information about the visa, health and immigration regulations of the country they will visit. This also applies to transfer points, an...
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What should passengers do it they cannot travel due to PRC-test required at airport/ by operating carrier?
If passengers cannot travel due to a PCR- Test required at airport/ by operating carrier, they need to contact the travel agency or online travel portal where they purchased their ticket and requ...
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What should passengers do if the destination’s borders were closed, e.g. due to the COVID-19 pandemic or general political situation?
If the passenger cannot travel to the destination due to border closure, e.g. due to the COVID-19 pandemic or the general political situation, they need to contact their travel agency or online tra...
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Whom should passengers contact if they have any questions regarding their ticket?
Private passengers with questions or requests regarding their ticket need to contact the travel agency where they purchased the ticket. If the travel agency informs the passenger t...
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Whom should passengers contact if they have questions while travelling on a H1-Air (Hahnair Systems marketed) or X1-Air (Hahnair Technologies marketed) flight?
Passengers can contact the operating carrier. The operating carrier is the Hahnair partner carrier that operates the flight. Hahnair is not the operating carrier for connections avai...
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How can passengers find out about visas and travel documents?
It is the passenger's responsibility to find out about the immigration requirements of the country they are visiting. Please enquire directly with the operating carrier/airport/country of trav...
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Can passengers purchase a Hahnair HR-169 ticket directly?
Hahnair is a B2B (business to business) company and offers distribution and ticketing services exclusively to travel agents and airlines, not directly to passengers. To purchase a Hahnair ticket ...
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Why does the ticket say Hahnair if Hahnair is not operating the flight?
Hahnair is a ticketing and airline distribution provider that enables travel agencies to sell transportation services of 350 partner carriers worldwide.Hahnair is a B2B (business to bus...
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Why does the ticket say Hahnair Systems or Hahnair Technologies if Hahnair is not operating the flight?
Hahnair is a ticketing and airline distribution provider that enables travel agencies to sell transportation services of 350 partner carriers worldwide. Hahnair is a B2B (business to bu...
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Why do the passenger’s bank account or credit card statement say that the ticket amount was charged by Hahnair?
Hahnair has agreements with over 350 partner carriers. While bookings and payments are done through travel agencies, Hahnair may appear on the credit card statement as the validating/ticketing carr...
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Is online check-in possible with a Hahnair ticket?
Whether or not an online check-in is possible, depends on the operating carrier. Only if the operating carrier offers this option, it is possible to check in online. Hahnair only provides the ti...
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How can a passenger correct their name on the booking/ticket if it was misspelled?
To correct the name in the booking, passengers need to contact the travel agency or online travel portal where they purchased the ticket. It is the travel agency’s responsibilit...
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How can a passenger apply for a ticket refund?
To request a refund, passengers need to contact the travel agency or online travel portal where they purchased the ticket. The payment was made to the travel agency, and it is the...
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Who should passengers contact if they need to change the date of their flight or if they want to cancel their flight?
Passengers need to contact the travel agency or the online travel portal where they purchased their ticket. Hahnair does not make any change to itineraries and does not reissue tickets. The respons...
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Whom should a passenger contact in case of flight changes (departure time or date) or cancellations made by the operating carrier?
Passengers need to contact the travel agency or online travel portal where they purchased their ticket. Please note that Hahnair is not the operating carrier, it is therefore not Hahnair who change...
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How can a passenger book a special assistance request (e.g. seat assignment, special meal request, traveling with pets, etc.)?
Hahnair is not entitled to assist with baggage inquiries as these are determined by the operating carrier. Passengers need to contact the operating carrier directly or contact their (online) tr...
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Where can passengers find the baggage allowances for their flight?
Visit the website of the respective partner carrier to find detailed baggage information. The contact information of the partner carriers including the website URL can be found on the Hahnair web...
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Is it possible to pay for extra-luggage?
Hahnair is not entitled to assist with baggage inquiries as these are determined by the operating carrier. Passengers need to contact the operating carrier directly or contact their (online) tr...
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How can passengers add their frequent flyer account to their booking?
Hahnair only provides the ticket (= ticketing carrier), it is not the operating carrier of the flight. As such, Hahnair is not able to add frequent flyer information to a booking. Passengers need t...
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What should passengers do if their travel agency referred them to Hahnair?
Hahnair is a B2B (business to business) company providing ticketing services to travel agencies and distribution services to partner carriers. Therefore, the purpose of the Hahnair Service Desk is ...
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