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Help & Contact

Private Passengers

  1. FAQs for Travel Agents
  2. Private Passengers
General note
Hahn Air is aB2B (business to business) company providing ticketing services to travel agencies and distribution services to partner airlines. The purpose of the Hahn Air Service Desk i...
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How will passengers be advised about passport, visa and health regulations?
It is the passenger’s responsibility to gather information about the visa, health and immigration regulations of the country they will visit. This also applies to transfer points, an...
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What should passengers do it they cannot travel due to PRC-test required at airport/ by operating carrier?
If passengers cannot travel due to a PCR- Test required at airport/ by operating carrier, they need to contact the travel agency or online travel portal where they purchased their ticket and requ...
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What should passengers do if the destination’s borders were closed, e.g. due to the COVID-19 pandemic or general political situation?
If the passenger cannot travel to the destination due to border closure, e.g. due to the COVID-19 pandemic or the general political situation, they need to contact their travel agency or online tra...
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Whom should passengers contact if they have any questions regarding their ticket?
Private passengers with questions or requests regarding their ticket need to contact the travel agency where they purchased the ticket. If the travel agency informs the passenger t...
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Whom should passengers contact if they have questions while travelling on a H1-Air (Hahn Air Systems marketed) or X1-Air (Hahn Air Technologies marketed) flight?
Passengers can contact the operating carrier. The operating carrier is the Hahn Air partner carrier that operates the flight. Hahn Air is not the operating carrier for connections av...
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How can passengers find out about visas and travel documents?
It is the passenger's responsibility to find out about the immigration requirements of the country they are visiting. Please enquire directly with the operating carrier/airport/country of trav...
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Can passengers purchase a Hahn Air HR-169 ticket directly?
Hahn Air is a B2B (business to business) company and offers distribution and ticketing services exclusively to travel agents and airlines, not directly to passengers. To purchase a Hahn Air tick...
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Why does the ticket say Hahn Air if Hahn Air is not operating the flight?
Hahn Air is a ticketing and airline distribution provider that enables travel agencies to sell transportation services of 350 partner carriers worldwide.Hahn Air is a B2B (b...
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Why does the ticket say Hahn Air Systems or Hahn Air Technologies if Hahn Air is not operating the flight?
Hahn Air is a ticketing and airline distribution provider that enables travel agencies to sell transportation services of 350 partner carriers worldwide. Hahn Air is a B2B (...
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Why do the passenger’s bank account or credit card statement say that the ticket amount was charged by Hahn Air?
Hahn Air has agreements with over 350 partner carriers. While bookings and payments are done through travel agencies, Hahn Air may appear on the credit card statement as the validating/ticketing ca...
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Is online check-in possible with a Hahn Air ticket?
Whether or not an online check-in is possible, depends on the operating carrier. Only if the operating carrier offers this option, it is possible to check in online. Hahn Air only provides the t...
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How can a passenger correct their name on the booking/ticket if it was misspelled?
To correct the name in the booking, passengers need to contact the travel agency or online travel portal where they purchased the ticket. It is the travel agency’s responsibilit...
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How can a passenger apply for a ticket refund?
To request a refund, passengers need to contact the travel agency or online travel portal where they purchased the ticket. The payment was made to the travel agency, and it is the...
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Who should passengers contact if they need to change the date of their flight or if they want to cancel their flight?
Passengers need to contact the travel agency or the online travel portal where they purchased their ticket. Hahn Air does not make any change to itineraries and does not reissue tickets. The respon...
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Whom should a passenger contact in case of flight changes (departure time or date) or cancellations made by the operating carrier?
Passengers need to contact the travel agency or online travel portal where they purchased their ticket. Please note that Hahn Air is not the operating carrier, it is therefore not Hahn Air who chan...
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How can a passenger book a special assistance request (e.g. seat assignment, special meal request, traveling with pets, etc.)?
Hahn Air is not entitled to assist with baggage inquiries as these are determined by the operating carrier. Passengers need to contact the operating carrier directly or contact their (online) t...
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Where can passengers find the baggage allowances for their flight?
Visit the website of the respective partner carrier to find detailed baggage information. The contact information of the partner carriers including the website URL can be found on the Hahn Air we...
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Is it possible to pay for extra-luggage?
Hahn Air is not entitled to assist with baggage inquiries as these are determined by the operating carrier. Passengers need to contact the operating carrier directly or contact their (online) t...
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How can passengers add their frequent flyer account to their booking?
Hahn Air only provides the ticket (= ticketing carrier), it is not the operating carrier of the flight. As such, Hahn Air is not able to add frequent flyer information to a booking. Passengers need...
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What should passengers do if their travel agency referred them to Hahn Air?
Hahn Air is a B2B (business to business) company providing ticketing services to travel agencies and distribution services to partner carriers. Therefore, the purpose of the Hahn Air Service Desk i...
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