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Help & Contact

FAQs for Travel Agents

What should passengers do if the destination’s borders were closed, e.g. due to the COVID-19 pandemic or general political situation?

If the passenger cannot travel to the destination due to border closure, e.g. due to the COVID-19 pandemic or the general political situation, they need to contact their travel agency or online travel portal for further instructions.

It is the passenger’s responsibility to gather information on the situation at the destination prior to their travel.