In case of involuntary
changes (operating carrier reschedules the flight), the travel agent needs
to reissue the HR-169 ticket. This is free of charge. The following text
needs to be added in the endorsement box: “INVOL REISSUE DUE TO SC XX/YYY
DD/MMM (flight number and date). The travel agent also needs to set an
I-indicator in front of the fare calculation (I-XXX YY
All ticket details of
the new ticket must match the ones from the original ticket. The new
flight needs to be offered with the same operating carrier in the same
If the travel agent receives
a UN/UC without alternative, they need to rebook to the next available
flight (before or after the cancelled one) with the same carrier, same
booking class and same routing.
If the alternative
offered to the travel agent is unacceptable for the passenger, the travel
agent needs to send an email to email@example.com. It is mandatory to
investigate if an involuntary refund can be granted or if the alternative
given is considered reasonable by the operating carrier and therefore must
be accepted. If the airline considers the alternative reasonable, a
cancellation is considered a voluntary action and a refund will be
processed according to fare rules.
Some airlines do not authorize
refunds in case of schedule changes.